Refund policy

This policy explains return requests and how to report a problem with an order. Any mandatory consumer rights that apply to your purchase remain in effect.

Return terms at a glance

Detail	Information
Return request window and when it starts	Request a return within 30 calendar days after delivery. Send an eligible return within 14 calendar days after notifying us, using the confirmed return instructions. Mandatory longer rights remain unaffected.
Eligible reasons and item condition	Change-of-mind returns: unused items in their original condition, with supplied components. Reasonable inspection and mandatory consumer rights remain protected. Faulty, damaged, incorrect or misdescribed items are assessed separately.
Change-of-mind return shipping cost	The customer pays the direct return postage for a change-of-mind return, where disclosed before purchase and permitted by law. No store return handling fee applies. For an item that cannot normally be returned by post, a return cost estimate must be supplied before purchase; otherwise costs are handled as required by law.
Faulty, damaged or incorrect item return costs	We cover reasonable necessary return shipping for verified faulty, damaged, incorrect or misdescribed goods. Contact us for a prepaid label or an agreed return arrangement before shipping.
Return label / return method	By mail or carrier shipment after contacting support. A prepaid label or suitable carrier instructions are provided for a covered product fault; for change-of-mind returns you arrange and pay direct postage unless otherwise required by law.
Restocking fee, if any	None (USD 0).
Original outbound shipping refund treatment	For a verified faulty, damaged or incorrect order, applicable original shipping is refunded as required. For voluntary change-of-mind returns outside mandatory withdrawal rights, original shipping is not refunded. Where statutory withdrawal rights apply, standard outbound delivery charges are refunded as required; extra charges for a voluntarily chosen premium service need not be refunded.
Exclusions and exceptions, if any	No blanket final-sale exclusion is applied in this policy. Damage caused after delivery by misuse and ordinary wear are not treated as an original product fault; mandatory legal rights remain unaffected. Carrier restrictions require safe handling rather than automatically eliminating a return right.
Return destination	Contact us for the correct return address and instructions before shipping. Do not return an item to the dispatch or registered address without confirmation.
Inspection / decision time after receipt	Inspection and refund initiation are completed within 5 business days after the eligible return is received, unless a shorter legal deadline applies.
Refund initiation time after approval	Within the same 5-business-day period after receipt of the eligible return, including inspection. We notify you of the outcome and initiate an approved refund to the original payment method. Statutory deadlines take precedence.
Payment provider posting time	After initiation, posting depends on your bank or payment provider and may take up to 10 business days. Contact us if it is missing; any shorter mandatory legal deadline remains applicable.

How to request a return

Contact us with your order number, the item and your reason for returning it.
For damage, faults or an incorrect item, describe the issue and include relevant photos where safe.
We will assess the request against the applicable return terms and provide the return destination and instructions.
Pack the item securely and follow any carrier instructions. Keep your proof of shipment.

Do not send a parcel without confirming the correct address. A registered, dispatch or administrative address may not accept returns.

Damaged, faulty, missing or incorrect items

Contact us when you discover a problem so it can be investigated. Do not operate damaged cutting equipment, electrical products or batteries. We will review the issue and the applicable repair, replacement, refund or other remedy. A request for photos or packaging does not remove rights you have under law.

Tools, batteries and chemical products

Used cutting equipment, damaged batteries, fuel residues and repellent products can need special handling. Do not ship fuel, leaking materials or a swollen, damaged or defective lithium battery without appropriate instructions and an eligible carrier. Do not perform a test that puts you at risk merely to demonstrate a fault.

Condition and accessories

When returning a product, include the accessories and components supplied with it and use the original packaging where available. The absence of original packaging does not by itself remove mandatory rights for a faulty product. Any limits on change-of-mind returns must be disclosed in the return terms above.

Refunds

We will communicate the outcome of the return assessment. When a refund is approved, it is normally made to the original payment method unless another lawful arrangement is agreed. The return terms above specify processing times and which shipping charges or fees, if any, are refunded. Your bank or payment provider controls when the credit appears after the refund is initiated.

Exchanges and cancellations

Contact us to ask about an exchange or order cancellation. Availability depends on the item, stock and fulfillment status. If an order has shipped, the applicable return process may be required.

Consumers in Europe and other protected jurisdictions

Where EU distance-selling withdrawal rights apply, you may notify us of withdrawal within 14 days after receipt of the goods, without giving a reason, subject to lawful exceptions. Send the goods back within 14 days of notifying us. A clear statement sent to our email or through the contact form is sufficient; store approval is not a condition of exercising this statutory right.

We reimburse payments, including the cost of standard outbound delivery, without undue delay and no later than 14 days after receiving your withdrawal notice. Where law permits, reimbursement may be withheld until the goods are received or you supply evidence of sending them back, whichever occurs first. An extra cost for a premium delivery option need not be reimbursed. We use the original payment method unless you expressly agree otherwise without additional fees.

You pay direct change-of-mind return postage only where this was properly disclosed before purchase. For bulky items that cannot normally be returned by post, an estimate of the return cost must be provided before purchase; otherwise we bear those costs where required by law. Any deduction for diminished value is limited to handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, and only where legally permitted.

Our 30-day commercial return offer does not shorten statutory withdrawal, conformity or faulty-goods rights. Rights that apply in the UK, individual European destinations, Canada or other jurisdictions take precedence over conflicting terms.

Optional withdrawal notice

To: service@kingfurt.com. I/we give notice that I/we withdraw from the contract for the following goods: [describe goods]. Order number: [number]. Ordered on / received on: [dates]. Consumer name and address: [details]. Date: [date]. You may use this wording or another clear statement; this optional example is not a required form.