Warranty & Product Support

Helpful information for your next project and your order.

Help with your product

Contact us if a product appears faulty, has missing components or does not match your order. Include the order number, model, a description and relevant photos or a short video where safe.

Commercial warranties

Any additional manufacturer or seller warranty applies only when expressly offered for the exact product. Its provider, duration, covered issues, exclusions and claim process are stated in the accompanying warranty information. No universal warranty term is promised across the catalog.

Your consumer rights

A commercial warranty is separate from rights you may have under applicable consumer law. Lack of an additional warranty or expiry of a store return period does not by itself remove mandatory rights for faulty, unsafe or misdescribed goods.

Faults and troubleshooting

We may ask for information that helps identify the model and issue. Follow only troubleshooting that is safe and consistent with the manual. Do not dismantle a hazardous part, bypass a safety device or test a damaged battery merely to demonstrate a problem.

Compatibility and replacement parts

Before ordering a replacement blade, chain, battery, charger or other accessory, confirm compatibility for the exact model. Similar voltage, dimensions or appearance are insufficient by themselves. Parts availability varies and must be confirmed.

Returns for inspection

See Returns & Refunds for the return process. Confirm the return address and any carrier restrictions before sending tools, batteries, fuel-powered equipment or repellent products.