Frequently Asked Questions

Answers about choosing a tool, caring for your equipment and managing your order.

Find help with choosing products, placing an order and using your purchase. For a question about a specific model, Contact Us before ordering.

Products and compatibility

What do you sell?

Our three core ranges are outdoor and garden power tools, pest and animal control, and seasonal snow-removal tools with winter accessories. Selected garden, patio and home accessories are listed separately. Availability is shown on each product page.

Does my tool include a battery and charger?

Check the package contents and selected variant. Inclusion differs by model and bundle. Do not assume an accessory shown in a lifestyle image is included unless it is listed in the package contents.

Can I use a battery, charger or blade from another tool?

Only use accessories explicitly approved for the exact model. Matching voltage, shape or a description such as “universal” does not establish compatibility. If the exact fit is unclear, ask us before purchasing or fitting the part.

How do I choose a furniture cover?

Measure the furniture at its widest and tallest points and compare those measurements with the listing, including any fastening or zipper arrangement. Check the care instructions and stated weather limitations.

Will an outdoor repeller work in every location?

Results vary with the species, installation, obstructions, weather and local conditions. Follow the product instructions for placement, charging and adjustment. These products do not guarantee that animals or insects will be eliminated.

Are repellent pouches safe around children or pets?

Follow the label, keep them out of reach, and prevent ingestion and contact with eyes or skin. An ingredient described as natural is not automatically safe. Contact a medical professional or veterinarian if exposure causes concern.

Orders and payment

What currency will I be charged in?

The store's base currency is USD. Check the currency and final amount displayed at checkout. Your payment provider may apply currency conversion or other fees under its own terms.

Which payment methods can I use?

Available payment options are displayed at checkout. See Payment & Billing for details. Do not send payment card numbers or security codes by email or through the contact form.

Can I change or cancel an order?

Contact us promptly with your order number and requested change. We will check the order's status; a change or cancellation may not be possible once fulfillment has progressed. If it has shipped, consult the return process.

Shipping, returns and support

Where do you ship, and how much does it cost?

Eligible destinations, shipping charges and delivery estimates must be checked for your address at checkout. Our Shipping Policy provides the shipping details. Do not complete an order if no delivery option or delivery information is available for your address.

How can I track an order?

If a tracking link is provided in your shipping confirmation, use it to see carrier updates. If tracking is missing or the delivery appears delayed, contact us with your order number.

What if my product arrives damaged, incorrect or incomplete?

Contact us with your order number, a description and relevant photos. Retain the packaging where possible. Do not use a tool, battery or electrical product that appears damaged. See Returns & Refunds.

How do I request a return or refund?

Our commercial return window is 30 calendar days after delivery. Inspection and approved refund initiation take place within 5 business days after receipt of an eligible return, subject to shorter legal deadlines. Review eligibility and costs in our Returns & Refunds policy, then contact us for return instructions. Do not send a parcel to an address without confirming that it accepts returns.

How do I reach customer support?

Email: service@kingfurt.com
Phone: +1 (281) 547-5604

Use Contact Us for the contact form and include your order number when applicable.